Time specific work scheduling that weighs day, time and tech staff availability and skill level

One of the many strengths of the RR System is the scheduling and management of field technicians. The System automatically schedules the first available date for a work order and has the ability to automatically transmit the work order to field technicians.

The scheduling program takes into consideration the ability of the technician, and the time required for each installation or service call item. The System offers full Dispatch functionality to prevent deviations in the work schedule, allowing the Dispatcher to fully utilize the field support staff.

When a work order is being created, the System automatically displays the first available date the work can be performed. In calculating this date, the System allows for the type of work requested, the time it requires, and the area where it will be done. The areas can be organised by ZIP code, a grid system, by defined levels or telephone exchange numbers. The program can even consider the capabilities of the individual technicians available. With the proper authorisation, the date may be overridden.

What capacity is there for two-way fleet management interface capacity?

The RR Enterprises System includes an interface to the North American Qualcomm System. This provides direct dispatching, via satellite, of work orders and service calls to remote field technicians. The technician can complete a work order or service call from the terminal in the service vehicle. The technician can also enter payments with full accountability.

Reschedule ability

If the customer changes his mind, the CSR simply makes the changes on screen, and the system will recalculate the charges and appointment time. The CSR can – based on their security level, override installation charges if desired. The System allows the work order to be modified prior to being completed.

Scheduling / Completing

When a work order is being created, the System automatically displays the first available date the work can be performed. In calculating this date, the System allows for the type of work requested, the time it requires, and the area where it will be done. The areas can be organised by Postal code, a grid system, by defined levels or telephone exchange numbers. The program can even consider the capabilities of the individual technicians available.

The User begins completing the work order by recalling the work order onto the screen and verifying the installed services and date. Any necessary updates can be made on-screen. Based on this information, the System automatically posts the correct charges to the account. For new subscribers, the installation charge and the first month’s rental are posted. For existing subscribers, the System will prorate the monthly rental, and post any service/installation charges.

Work Zones

The System will increase your ability in defining very detailed technical work areas. The RR software will permit a set-up of distinct work days, work order types, holidays, technician parameters, shared work zones, work load comparisons, calendars and a large array of inquiry functions. Your dispatcher will be able to work within a paperless environment once all the parameters have been implemented.

The work zones may be established and utilised for work orders and service calls. You will find that creating, adjusting or deleting your monthly calendar is a very simple task.

The work zones, once established, will help control all your technical activities, efficiencies and/or deficiencies. Multiple reports are accessible and may be generated upon request. You may elect to have the End of Day or End of Month run present you with a variety of statistics that will help enhance your productivity.

Automatic Dispatching

The RR System automatically schedules the first available date for a work order and has the ability to automatically transmit the work order to field technicians.

Qualcomm

The RR Enterprises System includes an interface to the Qualcomm System. This provides direct dispatching, via satellite, of work orders and service calls to remote field technicians. The technician can complete a work order or service call from the terminal in the service vehicle. The technician can also enter payments with full accountability.