What methods of payment are available to subscribers?

Subscriber payments can be made with cash, credit card, debit card, check, Pre-authorized checks, and electronic funds transfer.

Each month the System will generate the necessary credit transactions for Electronic Funds Transfer, (EFT’s). We will customise these files to the specific file format, layout and media requirements of your corporate bank. The System allows you to transfer your EFT bank data to personal computer diskettes or to send it directly to the bank via modem. Direct bank payments can be uploaded to the IBM iSeries and a cash batch will automatically be created.

Can you consolidate service billings?

The structure of the RR System can easily accommodate the consolidation of multiple service billings on one statement. The information is captured in the credit history of the subscriber and the information is sent to the billing system for charging and invoicing as a consolidated invoice.

What billing and invoicing preferences are available?

The System allows the Company to invoice either for the current month, advance billing and/or early invoicing. The System will decide if an Invoice is required based upon the Subscriber’s new balance. The System invoices any subscriber who has a debit balance after adding the current month’s rental charges.

The System supports multiple cycle billing, as many as 31 cycles. All subs can be automatically placed in any applicable billing option; it uses either the first of the month, or the day of the month that the subscriber first came on to the System.

You may set up your billing system to be an anniversary system which may be applicable to every day of the month, applicable to only specific days of the month or applicable to the first of the month only.

The System supports invoicing on a monthly, bimonthly, quarterly, semi-annual, or annual basis, as desired by the Subscriber.

Do you offer full aging, write off and delinquency notification in variable intervals up to 120 days, and account history archiving? The billing system will do full aging. We will show you reports on aged accounts, cumulative to 210 days. The reports will be produced with your month-end or may be called on demand as needed.

The write-off program has been written to work directly with your collection company or may also be used in house. The users will have options to write off one or multiple accounts at once. The program will also acknowledge receipts of written off money and deal with reversals once the money has been posted to the accounts.

How are refunds handled?

The System easily handles both debits and credits through the use of Journal Vouchers. Every transaction involving either cash-in or cash-out must be entered in the system creating a full audit trail. The System will also automatically calculate credits due subscribers for cancellation of service, returned security deposits etc., with the amount fully prorated. The cash and journal voucher input procedures are based on the standard accounting features of batching and batch totals. The System uses a sophisticated batch accounting method, which supports on?line input and has full editing capabilities.

The System allows multiple batches to be in use at any given time. This allows the user to enter cash, cheques, journal vouchers, or other types of payments any time during the day.

Payments and Journal Vouchers can be easily applied to the subscribers account directly from the Subscriber Inquiry screen. The Journal and Cash batches are automatically created by the CSR’s. A receipt will be automatically generated for every cash entry.

What are the details of payment processing and lock box interface parameters?

The CSR may receive and enter payments directly from the subscriber inquiry screen. The payments are inputted as a teller batch entry. This function may be tied into a receipt printer. At the end of the day the CSR will balance her batch to the money received through the day. The CSR will clean her batch. The supervisor will revise the batch then clear the batch. The system will post the batch at end of day. The users will be able to view interactively the data being entered on the system.

The CSR may choose to use the batching program at the end of the day. This allows the CSR to enter each and every entry, one after the other, without accessing the subscriber account. Again, the CSR will have to have a clean batch for her supervisor to clear the batch. The actual function is to confirm that what is being entered on the system is the same as what is deposited in the bank.

The lock box interface works almost the same way. We will write the interface according to the specs supplied by your company. We will, once payment has been received, upload the data to our system and this will automatically create a clean batch. Someone will have to confirm the entry and clear the batch.

What options are available to facilitate the printing of bills and invoices?

The invoice may be created for all billing frequencies. As per your system parameters, the system will allow creation of early invoices, billing in advance, current invoicing and multiple invoice cycles. The invoices may be printed in house or a file may be sent to a mailing house. You may want to create a diskette and forward the information to the mailing house. You may want to download the file via modem or Internet. You may have the mailing house retrieve the file from your system as needed. All the above have been used by different users. We will produce your invoice once the specs have been presented and agreed upon. We will keep close contact with your mailing house. The invoice program works in conjunction with the Final notice program (delinquent account) and the Late charge program. The programs will work according to your parameters set up.

Can the system accommodate multiple service billings at one address?

The RR System allows for multiple service billings at one address.

How does the system itemize the presentation of the invoice for multiple services and taxes?

All services received by the subscriber along with applicable taxes, appear on the invoice. This includes basic cable service, PPV events, premium channel packages, Internet services and VoIP Telephony services.